How can we help?
Find a result, account or billing answer. Contact us if something still looks wrong.
Check a wallet
Public address, no connection
Account and billing
Sign in to your settings
Contact support
First reply within one business day
Common questions
What do I need for a wallet check?
A public Polymarket wallet address starting with 0x. Your first check needs no account; checking more wallets is free with an account. You do not need to connect a wallet, sign a message, or share a private key.
Why does the result differ from Polymarket or a screenshot?
The available history, included positions and read date can differ. Start with the P&L scope and coverage shown in the result. Missing or redeemed positions can change the figures; the reported P&L is not necessarily lifetime profit or account value.
Does a positive result prove skill?
No. Profit describes the available past record. A short, concentrated or incomplete history may not support a skill conclusion. Advanced diagnostics include their own evidence limits.
Where are my saved wallet checks?
Checks saved in the analyzer stay in that browser. Reopen the wallet there to compare with the original snapshot. Saving a check does not start automatic monitoring. The account watchlist is a separate feature with plan-specific limits.
Which features does my plan include?
Your account shows the features and limits available on your plan. Public checks, account watchlists, deeper reads and API access have different limits. The pricing page lists current plans; a paid plan does not make incomplete data complete or establish trading skill.
Can other people see the wallet I analyze?
Polymarket wallet activity is public data. Reading an address does not verify who owns it. Your Convexly account settings control optional public-profile and ownership-sharing features; do not treat a public wallet address or its trade history as private.
How do I manage or cancel my subscription?
Open Settings, then Billing and Manage Subscription. The billing portal shows your subscription and cancellation options. Your paid access continues until the end of the period shown there.
How do I report a problem with a result?
Email support with the page link, the snapshot date shown, and what you expected to see. Include the displayed error if there is one. Never send a password, private key or authentication token.